Support Policy

1. Live Support:

   - We offer live support for both sellers and customers during our designated support hours.

   - Our support team is available to assist you with any inquiries, concerns, or issues you may have regarding our platform, products, or services.

   - To access live support, please visit our website and look for the "Live Chat" feature. Our support agents will be happy to assist you in real-time.

2. Ticket System:

   - We also provide a ticket system for users who prefer to submit their inquiries or issues in writing.

   - To create a support ticket, please visit our website and navigate to the "Support" or "Contact Us" page.

   - Fill out the required information, including your name, email address, subject, and a detailed description of your inquiry or issue.

   - Our support team will review your ticket and respond to you as soon as possible, typically within 24-48 hours.

3. Support Hours:

   - Our support team is available during our designated support hours, which are [insert support hours here].

   - Please note that our support hours may vary depending on your time zone and any public holidays or observances.

4. Support Scope:

   - Our support team is here to assist you with any questions or concerns related to our platform, products, or services.

   - However, please note that our support team may not be able to provide assistance for issues related to individual seller products or services. In such cases, we recommend reaching out to the respective seller directly.

5. Self-Help Resources:

   - We also provide self-help resources, such as FAQs, knowledge base articles, and tutorials, to help you find answers to common questions or issues.

   - Before reaching out to our support team, we encourage you to explore these resources, as they may provide the information you need.

Live Support